Don't worry if your address verification wasn't successful. This is a common occurrence and is usually very simple to resolve.
We use our trusted partner Cloudcheck to verify your address against national databases. Sometimes, this automated check can fail for a simple reason.
Common Reasons for an Unverified Address
-
Your ID shows a previous address: This is the most common reason. The address on your driver's licence or other ID might not be where you currently live.
-
A simple typo: There may have been a small typo when your address was entered into the system.
-
It's a PO Box: For compliance reasons, we are required to verify a physical residential address, not a PO Box.
What to Do Next
All you need to do is send us a separate proof of address document.
Please email a clear photo or copy of one of the following documents to our support team at support@beany.au.
Acceptable documents:
-
A recent bank statement
-
A recent utility bill (e.g., power, water, gas, or internet)
-
A recent letter from a local council or government agency
Please ensure the document is dated within the last 3 months and clearly shows your full name and current residential address.